FAQs

If Face ID isn't working on your iPhone, please follow below mentioned steps to solve it. 

1.Check for Updates:Update your iPhone OS with the latest IOS Version.

2. Check your face ID Settings:To check your face ID settings, go to settings then tap face ID & passcode. Make sure that face ID is set up.

3. Make sure nothing is covering your True Depth camera:Remove anything that may be covering the True Depth camera, such as a smudge, case, or screen protector. 

4. Make sure your face isn't blocked:Make sure your eyes, nose, and mouth are fully visible to the True Depth camera. By default, Face ID doesn’t work if anything is covering your mouth and nose. If you’re wearing a face mask and have already set up Face ID with a Mask You may need to hold your iPhone higher if you’re wearing a face mask. If you wear a face mask too high or too close to your eyes, your iPhone may not unlock.Face ID works with many sunglasses, although Face ID with a Mask isn’t designed to work with sunglasses. If you’re wearing sunglasses designed to block certain types of light, your sunglasses may be blocking the infrared light used by the True Depth camera. Try using Face ID without your sunglasses.

5. Restart your device:Restart your iPhone , Then try using Face ID again.

6. Reset Face ID: If it is still not working, reset Face ID then set it up again. Go to Settings, tap Face ID & Passcode, then tap Reset Face ID. Next, tap Set up Face ID. 

The main cause of the iPhone echoing on calls is using the speaker to converse during a conversation. While making a call with an iPhone speaker, the sound from the speaker enters back into the microphone.Solve this problem by below mentioned steps:

1. Restart your iPhone:Restarting iPhone is a common trick to fix echo on iOS devices. This method is a necessity for refreshing your iPhone software. 

2.  Update Carrier Settings: Apple provides with an update to fix system issues and improve cellular network connectivity. Also, the update could come from a wireless carrier. This system issue fixing update is referred to as the Carrier Settings Update.

Here is how to check and make use of the update:

1. Open your iPhone Settings app.
2. Navigate to General, then tap it.
3. From the General screen, click About. If an update is available, the About screen will prompt the Carrier Settings Update tab.
4. On the Carrier Settings Update tab, select Update to start the system issue fixing.

3. Switch to Headset or Speaker:

1. Open your iPhone Settings app.
2. Navigate to Accessibility, then open it.
3. Among the options provided under Accessibility, select Touch.
4. In the Touch screen, tap on the Call Audio Routing option. The Call Audio Routing option, namely Automatic, Bluetooth Headset, and Speaker. Pick either Headset or Speaker option.
   

4. Turn the speaker on and off

Turning your iPhone speaker off will ensure that your call or FaceTime audio is played using the earphone piece. This change will prevent the feedback that iPhone external speaker produces during the call. When a call is active, tap the Speaker icon on your iPhone or the meeting app. Depending on what mode it was before, tapping the icon will turn the speaker On or Off. Usually, it will be highlighted in white when it is on, or ticked if you are using a meeting app.

6. Eject and Reinsert SIM Card:

When you eject and reinsert your SIM card, it should sort your iPhone cellular issues, which may include the echo.

The process is simple:

1. Insert your ejector tool into the small hole of your SIM card tray. If you do not have your ejector tool, you can use a paperclip or the pointy part of your earring.
2. The step above will push your SIM card tray out, and you will see a message on your screen that reads No SIM card Installed, click OK on the message.
3. To reinstall the SIM card, return your SIM into the SIM card tray.
4. Fit it into the SIM slot of your iPhone gently.
   

7. Reset Network settings: 

1. Open your iPhone Settings app.
2. Navigate to General, then tap it.
3. From the General screen, click Reset.
4. From the Reset screen, click Reset Network Settings.

 User verification such as passcode, Face ID, or Touch ID will be required before performing the reset.

To solve this problem follow the below-mentioned steps. 1. Unplug the cable from your iPhone and unplug the other end of the cable from the power adapter or accessory.2. Don’t plug the cable in again until your iPhone and the cable are completely dry.3. Dry your iPhone:  A. Tap your iPhone gently against your hand with the connector facing down to remove excess liquid.  B. Leave your iPhone in a dry area with some airflow.  C. After at least 30 minutes, try charging using a Lightning or USB-C cable or connecting an accessory.  D. If your phone has dried out but still isn’t charging, unplug the cable from the adapter and unplug the adapter from the socket (if possible), and then connect them again.

Do not do the following things:

• Don't dry your iPhone using an external heat source or compressed air.
• Don't insert a foreign object, such as a cotton bud or a paper towel, into the connector.
• Don't put your iPhone in a bag of rice. Doing so could allow small particles of rice to damage your iPhone.

Below mentioned are some steps to help you solve this problem. 

• Check your internet connection and ensure it's stable.
  
• Free up storage space by deleting unnecessary apps or files.
  
• Restart your iPhone and attempt the update again.
• Remove the update and download it one more time (Go to Settings > General > [Device name] Storage - Find the update in the list of apps - Tap the update, then tap Delete Update - Go to Settings > General > Software. Update and download the latest update). 
  

If you still have issue updating your software, you can connect your iPhone to a computer and use iTunes to perform the update (see instructions below).

You can perform a software update through iTunes by following the below steps:

1. Ensure iTunes is Updated: Make sure you have the most up to date version of iTunes installed on your computer. You can download iTunes anytime from Apple's official website.2. Connect Your iPhone to Your Computer: Use a USB cable to connect your iPhone to your computer. Check to make sure iTunes has recognised your device.3. Launch iTunes: Open the iTunes application on your computer.

• Synchronise your iPhone with iTunes and backup the device, if needed
• Check the upper left corner of iTunes for the iPhone icon and click on it
• Click ‘Check for Update’
• Click ‘Download and Update’ and enter your password when asked
• Continue following the on-screen instructions
• iTunes will then automatically download and install the iOS update, which may take some time
• Your iPhone will automatically restart as part of the update process. Do not disconnect, until the process has been fully completed

Resetting factory settings directly on your iPhone is easy — Please follow below-mentioned steps. Back up your data on your iPhone. To take backup of data follow below steps.

• Connect your device to a Wi-Fi network.
• Go to Settings > [your name], and tap iCloud.
• Tap iCloud backup
• Tap Back Up Now. Stay connected to your Wi-Fi network until the process ends. Under Back Up Now, the date and time of your last backup is shown. If you get an alert that you don’t have enough iCloud storage space to complete the backup, follow the onscreen steps to buy more iCloud storage.
  

Start factory reset of your phone after you have secured a backup on iCloud:

• Go to "Settings" on your iPhone.
  
• Scroll down and tap "General."
  
• Tap "Reset," then select "Erase All Content and Settings."
  
• If prompted, enter your passcode and confirm the action.
  
• Your iPhone will reset, and after a while, you'll see the initial setup screen.

The main cause of the iPhone echoing on calls is using the speaker to converse during a conversation. When I make a call with my iPhone speaker, the sound from the speaker enters back into the microphone.This echo is more rampant when more than one person in a conversation is using their speakerphone. If the recipient's speaker is on when I am speaking, I will hear my voice because the sound of my voice from the speaker enters such recipient's microphone. This echo is called Feedback.Apart from this main reason, there are few times that iPhone echo is caused by iPhone software and connectivity.Method 1. Restart Your iPhoneRestarting your iPhone is a popular trick to fix echo on iOS devices. This trick is a necessity for refreshing your iPhone software. Many common issues could be solved by restarting your iPhone.Method 2. Update Carrier SettingsApple provides you with an update to fix system issues and improve cellular network connectivity. Also, the update could come from your wireless carrier. This system issue fixing update is referred to as the Carrier Settings Update. Here is how to check and make use of the update:

1. Open your iPhone Settings app.
2. Navigate to General, then tap it.
3. From the General screen, click About. If an update is available, the About screen will prompt the Carrier Settings Update tab.
4. On the Carrier Settings Update tab, select Update to start the system issue fixing.
   
   

Method 3. Fix System Issue If Phone Echo When TalkingIf iPhone echo issues isstill there after tring the above method, using iMyFone Fixppo! It is an iOS system recovery program that fixes your software issues easily. And you can get the fix from the comfort of your home.

• It is very simple to use and the whole repairing process only takes a few minutes and a few uncomplicated steps with no any data loss and a 100% success rate for repairing.
• All iOS/iPadOS/tvOS are well supported, including the iPhone 14 series. Meanwhile, iOS 16 is also supported.
• It can fix iPhone text message sound echo, also can fix issues like swipe up to upgrade iPhone, iPhone stuck in headphone mode, and so on.
  
• 
  

Try It FreeFollow these simple steps to fix the issue of iPhone echo when talking.Step 1. Download the program to your computer and launch it. Choose "Standard Mode" to begin.Step 2. Connect the iPhone to your computer using USB cables and put your device in DFU Mode or Recovery Mode. Wait until the program detects the iPhone model. Select a firmware version and click on "Download", wait for the process to complete.Step 3. The program will begin fixing the device immediately. Once the repair process is complete, the device will restart in normal mode.Method 4. Contact Apple or The CarrierIf using the steps above did not work, it is high time you contacted Apple or your wireless carrier. To contact apple, visit the Get Support website to sort for the help of Apple experts. To contact your wireless carrier, use the contact links and numbers from google.5 Simple Methods to Stop iPhone Echoing (with Low Success Rate)Below are the five simple fixes to stop iPhone Echo. The steps are simple and sometimes it will work.Method 1. Switch to Headset or SpeakerSince we have identified feedback as iPhone 11 Facetime echo caused by iPhone's audio output, switch the audio output will help correct the issue of the iPhone echo on the speaker. Here is how to make the switch:

1. Open your iPhone Settings app.
2. Navigate to Accessibility, then open it.
3. Among the options provided under Accessibility, select Touch.
4. In the Touch screen, tap on the Call Audio Routing option. The Call Audio Routing option, namely Automatic, Bluetooth Headset, and Speaker. Pick either Headset or Speaker.

Method 5. Turn the Speaker on and offTurning your iPhone speaker off will ensure that your call or FaceTime audio is played using the earphone piece. This change will prevent the feedback that iPhone external speaker produces during the call. This solution is very simple.When a call is active, tap the Speaker icon on your iPhone or the meeting app.Depending on what mode it was before, tapping the icon will turn the speaker On or Off. Usually, it will be highlighted in white when it is on, or ticked if you are using a meeting app.Method 6. Eject and Reinsert SIM CardWhen you eject and reinsert your SIM card, it should sort your iPhone cellular issues, which may include the echo. The process is quite simple:

1. Insert your ejector tool into the small hole of your SIM card tray. If you do not have your ejector tool, you can use a paperclip or the pointy part of your earring.
2. The step above will push your SIM card tray out, and you will see a message on your screen that reads No SIM card Installed, click OK on the message.
3. To reinstall the SIM card, return your SIM into the SIM card tray.
4. Fit it into the SIM slot of your iPhone gently.

If your battery won't charge or charges slowly, or if an alert message appears, learn what to do.

Plug into power

To charge your device, follow these steps:

1. Connect your device to the USB cable that comes with it.
2. Plug into one of these three power sources:

Wall power outlet

Plug your USB charging cable into a USB power adapter, then plug the adapter into the wall.

Computer

Plug your charging cable into a    USB 2.0 or 3.0 port on a computer that's on and not in sleep mode. Don’t use the USB ports on your keyboard.

If you're trying to charge wirelessly with an iPhone 8 or later, first make sure that you can charge with the USB cable that came with your device. If that works, then get help with wireless charging. 

When your device charges, a lightning bolt appears inside the battery icon in the status bar , or a large battery icon on your Lock Screen .

If your device charges slowly or won’t charge

Follow these steps and try again after each:

1. Check your charging cable and USB adapter for signs of damage, like breakage or bent prongs. Don't use damaged accessories.
   
2. Use a wall power outlet and check for firm connections between your charging cable, USB wall adapter, and wall outlet or AC power cable, or try a different outlet. 
3. Remove any debris from the charging port on the bottom of your device, then firmly plug your charging cable into your device. If the charging port is damaged, contact controlZ support.
   
   
4. Let your device charge for a half hour.
5. If your device is still unresponsive, force restart your device: 
6. Let your device charge for another half hour.

If your device stopped charging at 80 percent

Your iPhone might get slightly warmer while it charges. To extend the lifespan of your battery, if the battery gets too warm, software might limit charging above 80 percent. Your iPhone will charge again when the temperature drops. Try moving your iPhone and charger to a cooler location.

iOS 13 and later use Optimized Battery Charging to slow the rate of battery aging by reducing the time that your iPhone spends fully charged. Your iPhone uses on-device machine learning to understand your daily charging routine so that it can wait until you need to use your iPhone to finish charging past 80 percent.* Optimized Battery Charging is active only when your iPhone predicts that it will be connected to a charger for a long period of time.

* Information regarding your charging routine is stored only on your iPhone. The information isn't included in backups and isn't shared with Apple.

If an alert says that your accessory isn't supported or certified

These alerts can appear for a few reasons:

• Your iOS device might have a dirty or damaged charging port
• Your charging accessory is defective, damaged, or isn't Apple-certified
• Your USB charger isn't designed to charge devices

Follow these steps:

1. Remove any debris from the charging port on the bottom of your device.
2. Restart your iPhone.
3. Try a different USB cable or charger.
4. Make sure that you have the latest version of iOS.
5. Contact controlZ support

Check your network conditions

Many apps require an internet connection for their content and other functionality. If the network that you're connected to is congested — for example, at an event with many people using the same network — apps might take a while to open or display their content. Your device can also seem slow as it repeatedly reconnects to new cell towers when you're in a moving vehicle.

Even if your device indicates a strong signal, you might need to wait, try again in a different location, or use available Wi-Fi. If you continue to experience issues with cellular data speed, availability, or performance in multiple locations, contact your carrier.

Learn more about cellular data >

Close an app that's not responding

If an app stops responding or freezes, you might need to force it to close and then open it again.*

1. From the Home Screen of iPhone, swipe up from the bottom of the screen and pause slightly in the middle of the screen. On iPhone 8 or earlier, double-click the Home button to show your most recently used apps.
2. Swipe right or left to find the app that you want to close.
3. Swipe up on the app's preview to close the app.

* Under normal conditions, forcing an app to close is not necessary and does not make your device run faster. In fact, an app takes longer to open after a force close because it has to reload all of its data.

Learn what to do if an app repeatedly stops responding >

Make sure you have enough storage

If your device is low on storage, iOS automatically frees up space while installing an app, updating iOS , downloading music, recording videos, and more. iOS only removes items that can be downloaded again or that aren't needed anymore.

You can check your device's storage in Settings > General > [Device] Storage. For best performance, try to maintain at least 1GB of free space. If your available storage is consistently less than 1GB, your device might slow down as iOS repeatedly makes room for more content.

If you need to free up some space, follow these steps to turn on the storage-saving recommendations built in to iOS :

1. Go to Settings > General > [Device] Storage and read the recommendations that iOS might provide.
2. Tap Enable to turn on a recommendation, or tap a recommendation title to review the content that you can delete.

If you don't see any recommendations — or if you need to free up even more space — you can review the apps on your device. They're listed on the same [Device] Storage screen along with the amount of space that they use.

Tap an app, then choose from the options:

• Offload the app, which frees up storage used by the app, but keeps its documents and data.
• Delete the app, which removes the app and its related data.
• Depending on the app, you might be able to delete some of its documents and data.

Learn more ways to optimize your storage >

Turn off Low Power Mode

Low Power Mode is an iPhone and iPad feature that extends battery life by reducing the amount of power that your device uses. In Low Power Mode, some features are turned off and some tasks might take longer to complete. If your battery icon is yellow, Low Power Mode is on.

Consider leaving Low Power Mode off if you need your iPhone or iPad to function without low-power restrictions. You can turn Low Power Mode on or off in Settings > Battery.

Get more information about Low Power Mode >

Keep your device from getting too hot or cold

iOS or iPadOS adjusts your device's performance if it's become too warm due to external conditions, like being left in a hot car or used for an extended time in direct sunlight. Move your device to a cooler location and let its temperature adjust.

Very cold temperatures can also slow your device. If your device runs slowly after being exposed to cold, move it to a warmer location.

Learn more about acceptable operating temperatures >

Look at your battery health

All rechargeable batteries are consumable components that become less effective as they chemically age. Over time, the rechargeable batteries in all iPhone models will diminish in their capacity and peak performance and will eventually need to be replaced. iOS can show show battery health and recommend if an iPhone battery needs to be replaced. Go to Settings > Battery and tap Battery Health. Battery Health is available only on iPhone.

You might need to set up service for your device.

If your screen is too sensitive or responds intermittently to touch

1. Restart your iPhone.
2. Make sure that your screen is clean and free of any debris or water.
3. Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different outlet, cable, or charger.
4. Remove any cases or screen protectors.

If you see No Service or Searching in the status bar on your iPhone (Wi-Fi + Cellular), your device isn't connected to a cellular network. If you see SOS or "SOS only" in the status bar, your device can still make emergency calls.

Check your coverage area

• Make sure that you're in an area with cellular network coverage.
• Turn cellular data off and then back on again. Go to Settings, then tap Cellular or Mobile Data. 
• If you're traveling internationally, make sure that your device is set up for data roaming. Go to Settings > Cellular > Cellular Data Options > Data Roaming.
  

The iOS devices have built-in protections to prevent overheating. If the interior temperature of your device exceeds the normal operating range, your device will protect its internal components by attempting to regulate its temperature. 

Avoid these conditions and activities because they might change the performance of your device:

• Leaving your device in a car on a hot day.
• Leaving your device in direct sunlight for an extended period of time.
• Using certain features in hot conditions or direct sunlight for an extended period of time, such as GPS tracking or navigation in a car, playing a graphics-intensive game, or using augmented-reality apps.

If the interior temperature of your device exceeds the normal operating range, you might notice these changes:

• Charging, including wireless charging, slows or stops.
• The display dims or goes black.
• Cellular radios enter a low-power state. The signal might weaken during this time.
• The camera flash is temporarily disabled.
• Performance slows with graphics-intensive or augmented-reality apps or features.

Additionally, if you're navigating, your device might show this alert and turn off the display: "Temperature: iPhone needs to cool down." Navigation still provides audible turn-by-turn directions. When approaching a turn, the display will illuminate to guide you through the turn.

Battery healthFor iPhone 6 and later, iOS 11.3 and later add new features to show battery health and recommend if a battery needs to be replaced. These can be found in Settings > Battery > Battery Health.All rechargeable batteries are consumables and have a limited lifespan—eventually their capacity and performance decline such that they need to be replaced. As batteries age you will be experiencing more noticeable battery and performance issues. A new replacement battery completely changes your experience.

We have a -7 day Replacement policy, which means you have 7 days after receiving your item to request a replacement in case of manufacturing defects, wrong product delivered and/or physical damage

 

Please intimate us on care@controlz.world within 7 days of receiving the product (in the case of manufacturing defect).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at care@controlz.world. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at care@controlz.world.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The controlZ warranty covers any technical and mechanical issues with the phone, such as problems with the camera, microphone, speakers, and so on.

We also guarantee a fast repair service – our processing period typically takes 5 business days from the day our warranty team receive the phone. We will either repair or replace your phone with another unit of the same model or repair it.

Please note that the warranty is voided if the phone is damaged due to improper use, such as:- Cracked glass parts- A bent body- Water damageThe phone must be repaired exclusively by us, otherwise the warranty is voided.For a more detailed description on ControlZ's warranty, please see our Terms and conditions.

Unfortunately, if your device has sustained physical damage that has led to any glass parts breaking, or if the device is bent or water-damaged, it can no longer be repaired under our warranty. This is stated in our Terms and Conditions.

1. Any mechanical or electrical breakdown that results in its inability to function due to normal wear and tear or accidental damage from handling.
2. Non-operating and cosmetic defect to the Device such as defect to paintwork, Product finish, dents or scratches.
3. Defects caused by unauthorized repair, theft, burglary and accident including earthquake, storm and or hurricane, abuse, misuse, sand, dust, water, negligence, fire, flood, lightning, malicious defect, impact, corrosion, battery leakage, acts of God, animal or insect infestation or intrusion.
4. Use of batteries, charger and / or accessories not approved by the manufacturer, incorrect electrical leads or connection. 
5. Loss or defect due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Device. 
6. If any serial number has been removed or defaced from the device. 
7. Recalls or modifications to the Device.

If you wish to make a backup of your data, please see Apple's instructions on how to do so.

Enter your IMEI no. In thecheck warranty module

If you were to face any issues with your device, kindly claim your warranty here https://controlz.world/warranty repair or replace your phone. It takes 1–3 days to ship your phone to us and it takes us 1–5 days to service your phone. We will then ship the phone back to you , which will take 1–3 business days. So, altogether the process takes between 3–11 business days. Of course, we always strive to be as quick as possible! If you are unsure whether your phone is covered by our warranty or not,check here;https://controlz.world/warranty

All of our phones come in our own controlZ boxes and include a USB cable, power adapter as well as a SIM tray opener tool. All of our accessories are brand new.

A device’s resistance to water, splashes and dust is not a permanent feature and tends to decrease with normal wear. Since our devices are preowned products, unfortunately we cannot guarantee that the IP67 or IP68 certification remains valid. 

To prevent damage from liquids, we recommend you avoid the following: 

- Swimming, bathing or going to the sauna with your phone. 

- Exposing your device to water, for example while taking a shower, swimming, wakeboarding and so on.- Intentionally immersing the device in water. 

- Using the device in temperatures that are not within the recommended range or in extremely humid conditions. 

- Disassembling the device or removing screws from the device. 

Please note that this list is only an example and not exhaustive. If your device sustains water damage, unfortunately your warranty is voided. Our warranty policy is like Brand's own policy, which does not cover water damage to the phone. If water ends up inside of the phone, the internal components will be damaged beyond repair.

Renew is not newRenew is not oldRenew is not refurbishedIt is a new kind of new.controlZ is creating a new category within the preowned segment that doesn’t compromise on the quality of the product or the aspiration of consumer.Every renewed device is “as good as new*” and is backed with industry leading warranty assurance. How do we do this?

With our experience in renewing devices we have created a unique industrial known how.

A unique industrial process that makes “as good as new” devices with limited use of new components.The process uses different technologies to disassemble, renew each component separately and assembly the device back again.

At controlZ we have created a unique industrial know how in renewing devices. Our renewing principle focuses on not replacing old components but renewing them(components). In this process we minimise the replacement of original components.If a certain component cannot be renewed, we replace it. In this case we do not use original parts/components when replacing a part. We use the highest-quality parts/components  that have all passed our thorough quality control process.

Renewed devices by controlZ do not come in the original packaging. They come in our own boxes.

In case the device is diagnosed with a technical failure you may ask for a return.Returns Window is 7 days from the date of delivery.If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost.In any case, only one replacement shall be provided.Read more about our return policy here; https://store.controlz.world/policies/refund-policy

All of our phones come in our own controlZ boxes and include a USB cable, power adapter as well as a SIM tray opener tool. All of our accessories are brand new.

We are focusing on iPhones for now ,Oneplus is in line.

All renewed iPhones sold by controlZ are preowned .Preowned devices come under marginal GST scheme and all pricing in the store is inclusive of GST.

Every device goes through Battery capacity check to receive and hold a charge and load cycle count,In these tests if any battery doesn’t function as per our standards it is replaced.Although we could renew devices without changing the battery but changing the batterynot only increases the battery backup but also the performance of the device , since these two variables are very closely linked.

Every renewed device by controlZ “as good as new” which means  no visible usage marks from a hands distance. All the devices have been tested and are fully functional.As good as new Only refers to the cosmetic condition of the device.