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Check Warranty

The warranty program governs the support process for a specific period from the date of purchase of the renewed device’s inherent mechanical or electrical breakdown that results in its inability to function as designed and intended; which is caused by defects in the materials or workmanship occurring during normal use of the Product.


Enter your IMEI number to check or register for warranty

WHAT  IS  NOT  COVERED BY
THE  WARRANTY ?

  1. Any mechanical or electrical breakdown that results in its inability to function due to normal wear and tear or accidental damage from handling.

  2. Non-operating and cosmetic defect to the Device such as defect to paintwork, Product finish, dents or scratches.

  3. Defects caused by unauthorized repair, theft, burglary and accident including earthquake, storm and or hurricane, abuse, misuse, sand, dust, water, negligence, fire, flood, lightning, malicious defect, impact, corrosion, battery leakage, acts of God, animal or insect infestation or intrusion.

  4. Use of batteries, charger and / or accessories not approved by the manufacturer, incorrect electrical leads or connection.

  5. Loss or defect due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Device.

  6. If any serial number has been removed or defaced from the device.

  7. Recalls or modifications to the Device.

YOUR
RESPONSIBILITIES

  1. Provide a copy of your Device’s proof of purchase, if requested.

  2. Provide information about the reasons and causes of the defect to the Device.

  3. Provide identity proof if requested to verify Beneficiary.

  4. Make sure to backup software and data residing on the Device.

DURING THE FULFILLMENT OF WARRANTY SERVICE CONTROL Z MAY DELETE THE CONTENTS OF THE DEVICE AND REFORMAT THE STORAGE MEDIA IF NECESSARY.

ControlZ will return your Device after the service event or provide a replacement unit as the Device was originally configured, subject to applicable updates. ControlZ may install latest software updates as part of hardware service that will prevent the Device from reverting to an earlier version of the Operating System. Third party applications installed on the Device may not be compatible or work with the Device because of the Operating System update. You will be responsible for reinstalling all other software programs, data and passwords.

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Reach Us

UNDO WORLD PVT LTD
57 A Hartron Complex, Electronic City,
Phase IV, Udyog Vihar, Sector 18,
Gurugram, Haryana - 122015
Phone: +91 87450 13111
Email: hi@controlz.world

ALL RIGHTS RESERVED. CONTROL Z 2022

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